Support

How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name at the top, then tap Subscriptions. Find Ask Fenix and tap Cancel Subscription. You'll keep access until the end of your current billing period.

Do I need to create an account?

No. Ask Fenix doesn't require sign-in or an account — your subscription is tied to your Apple ID.

Is my conversation with Fenix private?

We don't store your conversations on our servers. See our Privacy Policy for full details on how your voice input is processed.

The app isn't responding — what should I do?

Ask Fenix needs an internet connection and microphone access to work. Check your connection and that microphone permission is enabled in Settings > Ask Fenix. If the issue continues, email us and we'll help you sort it out.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request one.